1 reviews | Active since Feb 2017

21 Jul 2017, 13:12

MTN HANDED OVER UNFAIRLY

<p>I'm posting on here as its the only place I get responses from the devil of a provider - MTN</p> <p> </p> <p>I cancelled my contract and migrated to PAYG, then paid my last 2 invoices on the billing arreas dates that MTN provides.</p> <p> </p> <p>I finished paying my account in May 2017 and they hand me over in JUNE. Ridiculous!!!</p> <p> Their lawyers ask you to email proof of payments and I do but they NEVER respond on the email or look at the email AND THEN THEY START CHASING FOR THE MONEY.</p> <p>I DON'T LIVE IN SOUTH AFRICA AND SO THIS HAS COST ME OVER £50 MAKING CALLS TO SORT THIS OUT WITH NO LUCK.</p> <p>I keep in getting asked for letter of proof that I paid the account up, since when does MTN do this!!! USE YOUR OWN RECORDS TO SEE WHEN I CANCELLED THE CONTRACT AND SORT OUT YOUR ACCOUNTING SYSTEM</p> <p>Here is the number of the cellphone contract: ********** 908 & Account number C ********** </p> <p> </p> <p> </p> <p> </p> <p>SORT IT OUT!!!!!!</p>

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Replies (1)
's update24 Jul 2017, 10:41
Reviewer Update

Hi Alice

Yes thanks did get a response from yur Legal department but I need a statement as proof that the account is paid in full.

I dont want to be hounded for proof if your lawyers chase me again.

If you could get this to me please

Thanks

Paulo