1 reviews | Active since Feb 2018

11 Oct 2018, 12:09

MTN HANDED ME OVER WHEN THEY WERE NOT DEBITING MY ACCOUNT!

Item: MTN South Africa
Rating: 1
Author: Thelma T

SO I GET A CELLPHONE CONTRACT WITH MTN OVER THE PHONE. NOW ABOUT 6 MONTHS LATER, I GET MY CREDIT REPORT TELLING ME MY MTN ACCOUNT IS IN ARREARS! WHEN I CALL MTN, IM TOLD "OHH...YOU MUST HAVE GIVEN US A WRONG ACCOUNT NUMBER OR ACCOUNT WAS NOT DEBITED..." YET I KNOW THERE IS FUNDS AVAILABLE! NOW MY SCORE HAS BEEN BADLY AFFECTED! YET NO ONE FROM MTN THOUGH IT WAS NECESSARY TO CALL ME OR SMS OR EMAIL ME, IF THERE WAS A PROBLEM, INSTEAD OF JUST HANDING ME OVER WITHOUT A WORD! NOW MBD IS EXPECTING ME TO PAY THE WHOLE CONTRACT AMOUNT IN 7 DAYS, EVEN THOUGH IM ONLY A FEW MONTHS INTO THE CONTRACT!!!! PLEASE RECTIFY THIS. I CAN PAY THE AMOUNT IN ARREARS IN NO TIME, BUT I NEED MY NAME CLEARED PLEASE.

Helpful (0)

Replies (4)

MTN South Africa's replyOfficial

12 Oct 2018, 09:32

Good day Thelma,

Thank you for your post.

Please accept our apologies for the delay and inconvenience experienced.

Please note your account did not have the debit order option loaded for MTN to deduct from the bank account.

Please pay the outstanding amount so we can load the debit order option on your account.

Thereafter a request will be sent to the bureaus to urgently remove the payment profile on your name.

We would like to assure you that we aim to consistently deliver a professional service to our customers and again apologize for any inconvenience this may have caused you.

Warm regards

Mazwi Zuma

Complaints Analyst

MTN South Africa's reply12 Oct 2018, 09:32

Official

Good day Thelma,

Thank you for your post.

Please accept our apologies for the delay and inconvenience experienced.

Please note your account did not have the debit order option loaded for MTN to deduct from the bank account.

Please pay the outstanding amount so we can load the debit order option on your account.

Thereafter a request will be sent to the bureaus to urgently remove the payment profile on your name.

We would like to assure you that we aim to consistently deliver a professional service to our customers and again apologize for any inconvenience this may have caused you.

Warm regards

Mazwi Zuma

Complaints Analyst

Thelma T's updateReviewer Update

13 Oct 2018, 21:05

MTN should have addressed this sooner and contacted me. Which makes me wonder why my banking details were collected in the first place, if not for a debit order. Anyways, please send me the statement reflecting the amount in arrears and your banking details. I hope we wont have the problems when it comes to clearing my name. Thanks

Thelma T's update13 Oct 2018, 21:05

Reviewer Update

MTN South Africa's replyOfficial

15 Oct 2018, 15:17

Good day Thelma,

Please note the outstanding amount is R 1,370.21.

Our banking details are as follows.

MTN SA
ABSA
Account number - ***

Branch code - 632005

Reference - A***

FNB
Account number – ***

Reference – A***

Kindly advise once the payment has been made. I am going to send you an e-mail with my e-mail address.

Warm regards

Mazwi Zuma

Complaints Analyst

MTN South Africa's reply15 Oct 2018, 15:17

Official

Good day Thelma,

Please note the outstanding amount is R 1,370.21.

Our banking details are as follows.

MTN SA
ABSA
Account number - ***

Branch code - 632005

Reference - A***

FNB
Account number – ***

Reference – A***

Kindly advise once the payment has been made. I am going to send you an e-mail with my e-mail address.

Warm regards

Mazwi Zuma

Complaints Analyst

Thelma T's updateReviewer Update

26 Oct 2018, 11:19

I have made the arrears payment, sent the proof of payment and MBD has even debited R200 from my account ontop of that. But now no response from you? Emailed a few times...no word?

Thelma T's update26 Oct 2018, 11:19

Reviewer Update

I have made the arrears payment, sent the proof of payment and MBD has even debited R200 from my account ontop of that. But now no response from you? Emailed a few times...no word?