MTN handed me over unfairly

Hi,<br> <br> I have had a terrible experience with MTN. after reaching the end of my contract term, I was debited the following month. after enquiring as to the reason, I was advised that as I had not made a written submission nor phoned to ask for my service to be discontinued MTN assumes that services are to continue.<br> I accepted this as much as I did not agree with it. I was also informed that I needed to make the call to cancel services on my billing date, not a day before, not a day after. I set a reminder on my phone and followed the procedure as asked. consultant then confirmed that my top up account had been cancelled and I had been switched to pre-paid. I proceeded in enquiring as to whether I had any outstanding amounts that I needed to pay to which consultant confirmed none. My account was indeed switched to pre-paid however I recently found out during routine credit check that I have been handed over for an outstanding payment.<br> <br> I have not received any correspondence nor has any body tried to contact me to date regarding the matter.<br> I am frustrated and do not know what to do!<br> <br> I went to a MTN outlet today and they have not been able to pick anything up from their side.