BS
Boitumelo S
1 reviews | Active since Apr 2019
27 Apr 2019, 14:42
MTN Handed me over for the contract number i do not know.
I have been handed over by MTN for a contract i do not know.i have never received a monthly statement for this number.I have one contract which i know with Mtn wich im currently using and its active.Last year 2018 i realised that for 2 or more months money have been debited twice from my bank account by mtn for two different numbers of which one i do not know.i went to my bank to stop the debit order.Now debtors are calling me left and right and sending me sms everyday.i went to mtn and wrote an affidavit but still im being phoned by debtors.it seems nobody is able to help me.PLEASE I want Mtn to clear my name and PAY me the money they took from my bank account for the contract i do not know.
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Replies (1)MTN South Africa's replyOfficial
29 Apr 2019, 11:55Good day Boitumelo
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply29 Apr 2019, 11:55
Official
Good day Boitumelo
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
