MTN handed me over for a ********** account.

I discovered that a ********** account was opened at MTN with my details after unauthorized debit orders took place in my current account, immediately i opened a case with the MTN ***** department and was told that the turn around time is 7-14 working days.

Shockingly this account was handed over 2 months after opening the case, debt collectors were busy hounding and harassing me. I called the consultant that assisted me in opening the case and this stopped after some time.

Only 6 months after opening the case i receive a letter from MTN clearing me of liability and any monies owed for the account. However, this account is now reflecting on my credit history and drastically affecting my score as i can't get credit, this i only discovered after my home loan application declined.

I need MTN, as a Credit Provider to urgently send my information to the Credit Bureau and have this record removed from my credit history. I am not prepared to lodge a dispute with the Credit Bureau that will take over 20 working days, this is what MTN should have done after their investigation as it is their responsibility.

MTN could I please have this resolved ASAP.