1 reviews | Active since Jul 2014
Mtn & hammond pole SUCK
<p>I had a credit of over R4000 and my account was handed over to Hammond Pole and have dealt with a *****y agent named Mmaphuthi Malele, you lacks professionalism and manners or could just be surfering from lack of job satisfactio and as a result doesnt know any telephone ettigue whatsover. after been making payments and enquiring what my balance is on the account, see below her response:</p> <p>Mmaphuthi Malele ********** />26 May (10 days ago) <br />Hi there, I am submitting the court order to garnish your Salary , MTN will no longer accept your monthly premiums and want a full settlement of the full outstanding amount.</p> <p> Thanks</p> <p> </p> <p>So if this is the type of people handling your account i shall stop making any further payments until my grievences are addressed and my account taen over by someone else with better conduct!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***0
Best regards,