DT
Darren T
1 reviews | Active since Jan 2010
14 May 2019, 11:07
MTN HAHHAHHAHAHAA
Its unbelievable that i have to communicate with you here. I have numerous phone calls a day. Perhaps try more than one ring before giving up or heres a ground breaker... if it were my client id call them 40 times if i had to. i'd email them. i'd keep them happy. the new handset that Samuel told me was with the courier and on the way already 20 days ago is the iPhone Xs 256Gb in Space Grey (black).
How about you try to call a few times today. Shakira ****enson should not be a supervisor as she has been requested to call me 5 times but hasnt. probably too busy supervising her breathing lest she forget.
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MTN South Africa's replyOfficial
15 May 2019, 14:30 Good day Darren
Thank you for your post
Kindly note that I've escalated this to Shakeera and she has advised she is still working on this and has sent another correspondence for urgent attention. She will advise as soon as there's feedback regarding this query. We do apologise for the lapse in service resulting in you loosing faith in us.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post
Kindly note that I've escalated this to Shakeera and she has advised she is still working on this and has sent another correspondence for urgent attention. She will advise as soon as there's feedback regarding this query. We do apologise for the lapse in service resulting in you loosing faith in us.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
MTN South Africa's reply15 May 2019, 14:30
Official
Good day Darren
Thank you for your post
Kindly note that I've escalated this to Shakeera and she has advised she is still working on this and has sent another correspondence for urgent attention. She will advise as soon as there's feedback regarding this query. We do apologise for the lapse in service resulting in you loosing faith in us.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post
Kindly note that I've escalated this to Shakeera and she has advised she is still working on this and has sent another correspondence for urgent attention. She will advise as soon as there's feedback regarding this query. We do apologise for the lapse in service resulting in you loosing faith in us.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team