MTN Grove Nelspruit worst EVER!!

Not even worth one star. I've been going to MTN Grove Nelspruit for a very long time now. In June 2018 I did an upgrade to a phone. I took a Huawei P20 lite on contract that came with a free wifi router and 500mb data. The person who helped me was named Gideon. Everything went smoothly. Except for that they didn't have a sim card for the router. He said that I must return in a weeks time to collect the sim card. That's where all the trouble started. I went back but Gideon wasn't there and no one knew about it. So it went on. I don't work in town, so have to make plans to go to the store. I went there 3 to 4 times. No sim card was left and no one could help me because apparently only Gideon knew about it. I left it too long but it's still unacceptable from their side. In January 2019 I went again. Gideon didn't work there anymore. Was helped by Dignity who was clearly not really in the mood for this and couldn't help me because it couldn't be done anymore. So I then tried MTN ABSA square in Nelspruit and was helped by Sipho on 18 Jan 2019. He said that it can surely be done. Even sent me stuff via email to show to Dignity and gave me his nr so she can phone him for help. He couldn't do it from his side as MTN Grove Nelspruit is a franchise, so I had to go back. She phoned him for help and apparently sent emails through to MTN. Everytime I went back, after that, there was a story. She hasn't heard back from them, was offline, still waiting etc. She has my nr, phoned me once when I asked her to. Please remember that I don't work in town and can't just pop in. Phoned me while I was working, didn't even leave a message. So I went into the store again and again. Eventually made arrangement,because things were seemingly getting somewhere, to do all the paperwork over again on Wednesday 3 April 2019. Signed everything. Was told that needed some code and that she'll sort it out and I must collect the sim card today 4 April 2019. Just to arrive today with no Dignity there. Also no phone call. And no sim card. Just Vusi (not friendly at all) telling me that I'm going to be upset. For sure!!!! I threw a tantrum in the shop. Please understand why! Upset and beyond frustrated. The code doesn't work. Can someone not even phone me before I drive all the way there!!! Now something about credit and the franchise and and and. It's been 10 months now. 10 months!!!!!! With no 500mb that's due to me. Beyond frustrated. Worst service ever!!!! Will never ever in my life use MTN Grove Nelspruit and definitely not recommend them even to my worse enemy.