MTN GRAND THEFT MONEY

I had issues with my MTN debit order not being processed for a few months. Well, it was a glitch between MTN & FNB as I never interfered with my own finances ito debit orders.

No notifications by MTN to inform me towards end last year (2023) & I trust that all my debit orders are going to the correct clients each month. I check once in say 5 months to make sure all is in order.

Then a quite a few weeks ago, (27 Jan2024) I receive an sms stating I am in arrears.......blah blah blah......

I call in 1stly ask why , what what is the reasons for my debit order not going through ? As per usual THAT PERSON (glitch) is unknown, we don't know !!!! To cut things short I make an arrangement to have the arrears deducted over a few months cause it was more than R3000 as I know that I will never receive the truth even with the best of technology we have today in our lives. That part still worries me !!!

2nd February 2024 I receive an sms notification I agreed to pay R8086.10. What ?????????????? *** ?????? The total was never ever that much or even close to it.

But take note, since the debit order failure I had already qualified for both my Data line & cellular to be upgraded.

I get called a month & some weeks later by MTN Direct Sales & am asked if I am aware that I qualify for an upgrade on both devices.

I reply the obvious Yes, but MTN would not allow me due to the arrears. The lady says no no no, they dont know wjat they doing she will do an upgrade & cancell my Data line asap as I indicated I wish to do so & lower my monthly subscription to R119/m receiving the benefits only & for a period of 24 months.

She was adamant, that she has authority to do so.

Now take note this was not a ****mer as she had full access to my profile with vital info on it without me giving it to her.

She said I qualify to be upgraded from R529/m to R119/m retaining the benefits of airtime, free minutes, & certain amount of anytime Data but will not receive a handset. That was 1 option to which I agreed to. She gave other options with handsets etc.

She said she is also canceling my data line of which the 24 month contract period came to an end & instead of paying R134.78/m I was suppose to pay now R160/m & I will receive Email & sms notification to this effect within a few minutes. But she assured me she is canceling my data line.

All was said & done & she still explained all calls are recorded for blah blah blah reasons.

So I wait. A week or so go by, no emails no sms's.

So I call MTN 135 & start with the Upgrade section to enquire about this call & the supposed upgrade. I was sent from pillar to post, General enquiries, Retentions, Accounts & eben MTN Direct Sales & nobody knows anything, & best of all .......all calls by MTN to a client is not captured on record, but "recorded" according to them.

No 9ne knew or could find anything, but 1 person said that the MTN Direct Sales office causes lotsa complaints.

So my next question was, may I upgrade my handset to R119 , cancel my data line & continue to pay the outstanding debt.

I was told a BIG NO in no uncertain terms by all I spoke to

I explained that I as the client am entitled to cancel the data line but accept responsibility for the outstanding debt even if it was not a error on my side.

So in short people, you continue to pay for your Data line & cellular handset & outstanding debt till its settled.

This if GRAND THEFT by the billions to MTN customers.

MTN is notorious for taking money from your account but if they owe you money or you want to cancel the data line its a NO.

ICASA should be notified of all the irregularities taking place at MTN & MTN should be taken to court.