VM
Victor M
1 reviews | Active since Aug 2019
20 Aug 2019, 14:53
MTN good for nothing netwrok
MTN is the worst service provider EVER!!! I've been using the network for almost 10 years now under contract and every time they improve their service of being a bad product even more. Quite frankly I don't know how its the biggest brand with no satisfying standards anymore. I had to get a new service provide because MTN has failed to sort out the network problem around my area and they took a month to let us know they fixing the problem. END of my contract I'm leaving this bad product with its disrespecting customer service "champions"!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
21 Aug 2019, 11:47Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. I will escalate your query to our network coverage team to provide feedback and a resolution to your issue. I will keep you updated with all feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. I will escalate your query to our network coverage team to provide feedback and a resolution to your issue. I will keep you updated with all feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply21 Aug 2019, 11:47
Official
Good day
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. I will escalate your query to our network coverage team to provide feedback and a resolution to your issue. I will keep you updated with all feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. I will escalate your query to our network coverage team to provide feedback and a resolution to your issue. I will keep you updated with all feedback.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team