PN
Phelokazi N
1 reviews | Active since Sept 2017
25 Sept 2017, 10:45
MTN gone MIA
MTN was charging me double for a contact account I did not know about. When I finally was able to resolve this with credit management they deactivated the account, to only realise it was the wrong account they deactivated and reported as **********. Now I've called the call center as well as went to the store but no one has assisted me. When I ask to be put through to credit management the phone rings non stop. This has been going on for 3/4 months now and I'm tired of this. I've sent countless of emails to the consultants who were dealing with my ***** query but they do not respond to my emails. I've not received feedback from MTN on my refund for the deductions they made without my consent as well as them fixing the error of deactivating my SIM card. MTN really provides horrible service! I'm disappointed
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Replies (3)
MTN South Africa's replyOfficial
29 Sept 2017, 23:52Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the compliant to Cerleaze jacobs and Sifiso maoka to contact and assist you.
Pleases assist us with the ID number to follow up.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply29 Sept 2017, 23:52
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have sent the compliant to Cerleaze jacobs and Sifiso maoka to contact and assist you.
Pleases assist us with the ID number to follow up.
Kind Regards,
Alice van der Merwe
Best regards,
PN
Phelokazi N's updateReviewer Update
30 Sept 2017, 13:02My ID number is ********** 902082. thank you
PN
Phelokazi N's update30 Sept 2017, 13:02
Reviewer Update
My ID number is ********** 902082. thank you
PN
Phelokazi N's updateReviewer Update
07 Oct 2017, 19:06I still have not received any feedback from MTN. As much as I've tried to remain calm no one has assisted me with my query. Can MTN fix this I've had enough!
PN
Phelokazi N's update07 Oct 2017, 19:06
Reviewer Update
I still have not received any feedback from MTN. As much as I've tried to remain calm no one has assisted me with my query. Can MTN fix this I've had enough!