DS
Danie S
1 reviews | Active since Jan 2011
12 Apr 2015, 16:18
Mtn going backwards
I upgraded to the Galaxy S6 on Friday 2015-04-10. a Sim swap was done as the S6 use a smaller sim. At 10:55 I got a sms regarding the sim swap. I was told 2 to 24 hours. Saturday at 15:00 nothing yet. I call 808 (which suck the last few weeks, u never get threw and get cut off). By miracle I got to some one . He check and said there was a fault and that he would escalate it for me. I got a ref. number and told to call on Sunday if it's not done. From 8 till 11 I tried 808 but nothing. I called some one I know at Mtn who checked for me. He came back and told me that the people that work with it is not in on Sunday and that they will only see on Monday. I have been with Mtn for many years and always \brag"about the service. I don't know why but they are going backwards with a speed. I think this will be my last upgrade and if I knew Friday what I know today "
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MTN South Africa's replyOfficial
23 Apr 2015, 15:16Hello Tazzdevil,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Kindly note that sim swap has been processed already, the reference number for the query is REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity Kotu
MTN Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Kindly note that sim swap has been processed already, the reference number for the query is REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity Kotu
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply23 Apr 2015, 15:16
Official
Hello Tazzdevil,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Kindly note that sim swap has been processed already, the reference number for the query is REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity Kotu
MTN Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Kindly note that sim swap has been processed already, the reference number for the query is REQ:***.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Regards,
Felicity Kotu
MTN Complaints Management Team.
Best regards,