MTN going backwards

<p>What's going on with MTN? You're going backwards for your customer service right down to the account department. Paid my account but it's still not updated. Previously it took only 2 hours now it's still not updated after 3 days going 4. I needed to upgrade but now I can't and I'm now considering going else where as even to phone the customer care services takes 20 plus minutes before someone answers and then your system is so slow it take 5 minutes to retrieve your information and then there's your cell towers that so pathetic with reception that you cannot even hear the other person with dropped calls even if you are less than a kilometer from the tower. </p>