1 reviews | Active since Sept 2016
MTN goes to a new low.
<p>Hi Peter.</p> <p>I'm an MTN customer for more than twenty years. at some stage changed from pre-paid to contract. A few years later upgraded my contract with Altech Cellular. Just recently MTN took back all their customers with notification via email. And now the I'm due an upgrade I went into the MTN, Phoenix Plaza branch. All required info was provided. I did qualify for the cellular phone that I requested.When cellphone was brought to me ,just to sign, I was told they are off-line. But it's been more than a month, still no new contract and paying out of contract rates. I want to chance my service provider because this kind of service is unexceptable. Please mediate on my behalf, any help bringing my "case" to light be be highly appreciated.</p>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the matter has been escalated to the relevant management team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the matter has been escalated to the relevant management team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
