MK
Mohd K
1 reviews | Active since Oct 2015
23 Oct 2015, 15:25
MTN GLEN IS PATHETIC
MTN customer service is pathetic.<br> I am trying to terminate my contract with them from last 6 months <br> And they keep on giving me the reference numbers and on the other side they keeping on charging me the contract .<br> And I have deactivated my number couples of years ago.<br> One should indeed drag them into the courts !<br> They are irresponsible and working impotent staff!<br> I used the MTN for at least two decades.<br> But now they have lost one loyal customer!<br> Today also they have given me the reference number and told me to check again after a week or so.<br> The name that they have made and the service they provide doesn't match each other.
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Replies (1)MTN South Africa's replyOfficial
26 Oct 2015, 16:12Hello Alithesuperb,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can now confirm that the contract is cancelled. Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can now confirm that the contract is cancelled. Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply26 Oct 2015, 16:12
Official
Hello Alithesuperb,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can now confirm that the contract is cancelled. Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can now confirm that the contract is cancelled. Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
