MTN giving phones to **********

I am so dissapointed with MTN and how they conduct their business. I am posting on behalf of my sister who is currently not well because of Cell C and MTN. She is a victim of Identity Theft where ********** are going around opening accounts with her ID number. These ********** started at Cell C and took out contract phones amounting to about R40 000 they then forged bank statements and forged her ID and took out Iphones with MTN. I dont know how MTN could not pick up that all the documents are **** they still went ahead and gave out phones amounting to about R60 000, phones that my sister cant even afford. She then called MTN and the consultants were so rude and not willing to assist the victim. Even the ID that was used the picture does not even look like my sister i am so dissapointed with MTN as now we are waiting for 21 days for this matter to be concluded however the ********** were given a phone in a day. My sister is not well now due to all of this she is in and out of hospitals as she is not coping. We demand MTN does soemthing about this and compensates for emotional distress.