MTN giving me the run around

Query Ref: *** On the 24 November 2017, i had visited your MTN Columbine Branch and signed a 2 year contract for a sim only data contract. I had taken out a contract for 3 X sim cards. It was a Black Friday deal that was only being run for that sale day. R299 for 50G, 30G during the day and 20G at night. This deal did not run before and neither did it run after for this specific price. On the 29 November 2019 i requested for 2 sim cards to be upgraded and 1 to be cancelled. This time the sale was for R199 for 40G, 20G during the day and 20G at night. I had contacted your call centre in December and advised the consultant that answered that 2 X sims are to be upgraded and 1 X sim to be cancelled. I spoke to customer service and to your credit department. The consultant had advised me that 2 x sim cards were upgraded and 1 x sim data contract was cancelled. in January i visited your MTN branch at the glen (the smaller branch) to do a card payment and again, the consultant confirmed that 2 x sims had been upgraded and 1 x sim was cancelled. I received a sms on the 9th of February 2020 i advising of an amount that was due for payment, amt of R2800 odd.

I contacted your MTN call centre on the 10th of February 2020 to enquire on the details of the amounts and if i could receive a statement for these amounts. The lady advised me that i am payment for 2 X upgrades and 1 X old contract that was not cancelled. A complaint was logged (refer to above complaint reference number). Today being the 13/02/2020 i feel like i am keep repeating the events that has occured and all MTN keeps saying is that: 1. their contracts run over the 24 month period even though i had only signed a contract for 24 months 2. i needed to contact their retentions department in order to cancel the contract as their internet processes is broken. a customer is able to open a contract in a mtn store but they cannot cancel it at a mtn store, which by the way wasnt communicated to me from inception of this contract up until my complaint was logged (refer to above complaints reference number).

i need to pay the outstanding balance due minus the 3 X months of the 1 X contract that was not upgraded as i need to reinstate the data usage.

Kindly download the necessary calls and consult the neccessary mtn staff so that i can continue using the services of MTN as i have always done over the past years