MTN GIVING ME LESS THAN WHAT I AM PAYING FOR. THEIR CANCELATION FEE IS RIDICULOUS

Mid month of April I saw an MTN Sim contract deal that gives you 35 gigs for R149 + an additional R30 if you want a router so I took it.

So obviously I got prorated cause I took the contract mid April right? Okay no problem. On the 27th of May I got topped up 19GB???????? So I damn sure went to MTN the following day where I took my contract and queried about the matter. And I was told to call their toll free number for customer service on 135 and they will be able to tell me why I was topped up less than what I was paying for cause at the store they told me they don't know!!! ? So I called them and I was told I'm on a 20GB plan and I said no I'm on a 35GB plan I am paying for 35Gigs! So it was a back and forth conversation and I ended the call cause it was going no where. So I went back in store and queried about the matter AGAIN to be told that the name of my package is a " 20 Gig plan" (10 GB anytime and 10 GB night express) and the 15 from the 35 Gigs will not show on the app, it will show when I dial *141*1# so the only data that will show will be the 20GB lol cool. So in my mind I still do have the 15 GB because I was told it's there but won't show, very dumb. My first bill went off on the 31st May which was R333.21.

On the 22 of June is when I decided to go take a Telkom Sim contract deal 80 Gigs for only R199, I know right?!!!! Amazing! So I went and took this deal because my anytime MTN data only lasted me for 3 DAYS!!! and I only use it on Instagram for approximately 1h30 a day and Whatsapp, also, my pro-rata data only lasted 5 days. I know I know. I decided to take these contract deals cause of my online side hustles.

So after taking the Telkom contract I went back to Mtn to see if I won't be able to cancel the contract and how much I will have to pay. Did they not say that the cancelation fee is R180 × 23 MONTHS = R4140 + R800 on top of that, I know right! I know!! Crazy!!

Did I not wake on the 27th of June and they topped me up with 14GB????? Instead of 20 and the 15GB that is mysteriously invisible!! So I once again went to a different MTN store this time. Did the beautiful young lady not say that the 15GB home bundle (the so invisible data) is a Once-off?????????? I was LIVID! I was never told about this, should I have been told I would have never taken that contract NEVER!!! wanna know the not so surprising part? They billed me in full. They took their money :) So I should run around again? I'm done with that.. I'm taking it further! Worst part is that I'm no longer using their data because of the problems they are giving me.