1 reviews | Active since Dec 2012
MTN gives their customer a Blacklisted device
<p>I recently got took out a contract with MTN. 2 weeks later the device has no service. I book the device in for the warracnty assessment. I am then told that the phone was blacklisted in error. i have sent many emails and received no response for weeks. NOT once did MTN Cape Gate contact me to keep me updated on the progress of my query. I had to call around, but they insist they contacted me. Now they are tellng me they unblacklisted the device and i have to accept it like that. I refuse!!!! MTN Cape Gate, your service is pathetic and it sucks. I will NEVER advise anyone to go there. </p>
Good day Nawaal,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly provide us with your cellphone contract number and the IMEI number or Job Card number of the device in order to investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Nawaal,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly provide us with your cellphone contract number and the IMEI number or Job Card number of the device in order to investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********