MTN gives the worst service

<p>My husband took a CAT phone on his last upgrade last year September or somewhere the, as he needs a robust phone in the line of work that he does. Within the first or second month, the phones speaker broke and he took it in for repairs. He waited two months to get his phone back. He had it for 3 weeks and the same happened again but now the phone freezed as well. He took it back for repairs. Two months later the same happens again. Autopage was then taken over by MTN and he decided to take his phone to MTN Bonaero Park as it is convenient for us. This was on the 13th of August 2016 and up to date he still did not get his phone back. When calling or going the shop he is told the technical department is still working on it, or there is no spares to fix his phone, or there is no stock of the phone so they can give him a new one (which I think would have been a refurbished phone and not new). This is rediculous. It is now more than 3 months for my husband to get his phone back but MTN never have to wait for their money.......... Taking in concideraton that my husband had the phone for 12 months but was with repairs for 7 months of that 12 months. I need MTN to cancel his contract with immediate effect, give him his number and rebate the handset rebate which he paid for every month for nothing. He wants his number but the contract has to be cancelled. We have been Loyal MTN customers from 2000 and if this is the tipe of service we get.........we will give another service provider to proof that good service is still available. Your urgent feedback on the cancellation will be appreciated.</p>