pM
petunia M
1 reviews | Active since Jun 2015
05 Jun 2015, 09:55
Mtn gives slow response, im not happy at all.
They put me on cit saying I owe them and my account is up to date when I call in, I emailed them a complain on the 06th of may its June now no response and when i call again i cant be put thru legal department, this is bad service.
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MTN South Africa's replyOfficial
09 Jun 2015, 13:38Hello guguletoa,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Legal Department for urgent attention. However, on our side it showing that the account is up to date and activated.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Legal Department for urgent attention. However, on our side it showing that the account is up to date and activated.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
MTN South Africa's reply09 Jun 2015, 13:38
Official
Hello guguletoa,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Legal Department for urgent attention. However, on our side it showing that the account is up to date and activated.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Legal Department for urgent attention. However, on our side it showing that the account is up to date and activated.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***