Mtn gives no answer for high deductions

<p>I took out a contract a year ago for my brother and as it was for a family member ensured that they set the usage limit to zero and added no additional services. Recently, a transaction was done on the phone which resulted in a large deduction going off the contract despite my earlier indications. No mention had been made to me as the contract holder of these charges and this spanned a period of 2 months even though after the first deduction I immediately queried it.</p> <p> </p> <p>After several logged calls and requests to have my money refunded and for the manager or someone sensible to contact me to handle the situation I have not heard anything. This has been going on for over a month and I and extremely disgusted with the level of service and the attitude of those assisting me with the issue. I am still waiting for Sankilewe (who I was told was a manager) to contact me after speaking to a consultant named Nunkelelo on my last call.</p> <p> </p> <p>This is extremely disconcerting because I have been with MTN for many years and to receive this kind of treatment is ridiculous.</p>