JO
Jim O
1 reviews | Active since Feb 2013
28 Oct 2015, 09:15
MTN Give with one hand and take away with other!
I regularly buy a 1GB DataBundle for my USB Modem and get the free 1GB payback promo thrown in -great and thank you MTN.<br> But when a previous purchase's expiry date is reached I get an SMS to tell me and my current unexpired data is drastically depleted - this not a coincidence I think. I suspect that MTN's expiry software is not taking the expiry date of the current bundle into consideration and is just zapping it regardless. This being the case then I have lost thousands of KB's over the years!! I want MTN to prove my suspicions wrong, but when I try o submit a complaint the CAPTCHA repeatedly fails and my complaint never goes through!!
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Replies (1)
MTN South Africa's replyOfficial
31 Oct 2015, 07:48Hello JiminSA,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Regarding your software kindly contact our data support help desk on *** it is chargeable call or you can contact 173 on your MTN phone and ask to be put through to data support help desk and you would be assisted.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Regarding your software kindly contact our data support help desk on *** it is chargeable call or you can contact 173 on your MTN phone and ask to be put through to data support help desk and you would be assisted.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply31 Oct 2015, 07:48
Official
Hello JiminSA,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Regarding your software kindly contact our data support help desk on *** it is chargeable call or you can contact 173 on your MTN phone and ask to be put through to data support help desk and you would be assisted.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Regarding your software kindly contact our data support help desk on *** it is chargeable call or you can contact 173 on your MTN phone and ask to be put through to data support help desk and you would be assisted.
Regards
Nompumelelo
REQ:***