1 reviews | Active since Aug 2016
MTN give out false info
<p>MTN Declined a new additional data contract application on the basis of false info.</p> <p>I have been an MTN customer since 2001. I pay my account via debit order and I have never defaulted on my account.</p> <p>I app**** for a data contact to add onto my existing contract they declined the new application on the basis that I have defaulted on my account.</p> <p>This means MTN are giving our false info regarding clients’ accounts.</p> <p>I have phone and emailed several times and no one at MTN has been able to tell me which months I have defaulted on my account. The person at customer service told me he cannot pick up any defaults I have emailed customer service 3 times already and no one has rep**** to my email.</p> <p>In contrary to this they allowed me to upgrade my phone to a package that cost R500 + per month two months ago…. Why allow this if I am such a bad paying customer?</p> <p>I am not worried about the data contract I can go somewhere else and will go somewhere else what annoys me that they declined it on info that is not true and this makes me wonder who else do they give this false info to?</p> <p>I will not renew my contract with MTN you have lost a very loyal customer.</p>
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined. However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
Thank you for bringing this matter to our attention and we are anxious to retain you as a satisfied customer.
warm regards
mike
REQ:***
Oh please what a BS answer I was told that I it was declined becasue I default on my account which is false info.
I want to know when I defaulted and no one can tell me.
Oh please what a BS answer I was told that I it was declined becasue I default on my account which is false info.
I want to know when I defaulted and no one can tell me.