MTN give me my money
<p>I cancelled my MTN contract with an email on 16 April 2016. Effective date was supposed to be 25 July 2016 according to an email from MTN. Monthly instalment has been deducted every month and when I query it I get given a new reference number and the runaround. I submitted a complaint on the MTN site in desperation. Got an email dated 9 December 2016 telling me it would only be effective 9 December as I only cancelled it on 1 December (which is the date of my last email asking when I'm going to be reimbursed). MTN now claims that I don't qualify for a reimbursal!! This is totally unacceptable and I am now resorting to posting on this site in desperation</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the mobile number 083***875 was permanently deactivated from the network on 2016-12-09. A credit of R796.50 (including vat) for late cancellation was passed to the account on 2016-12-17 for the invoice dated 2016-08-13 to 2016-12-13. We have requested for the R796.50 to be refunded to your bank account, reference number: *** please allow +/- 5 working days for this to be resolved.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the mobile number 083***875 was permanently deactivated from the network on 2016-12-09. A credit of R796.50 (including vat) for late cancellation was passed to the account on 2016-12-17 for the invoice dated 2016-08-13 to 2016-12-13. We have requested for the R796.50 to be refunded to your bank account, reference number: *** please allow +/- 5 working days for this to be resolved.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your response. I only received a refund of R540 from yourselves, but today another R256.50 was deducted from my account. Please investigate
Thank you for your response. I only received a refund of R540 from yourselves, but today another R256.50 was deducted from my account. Please investigate