MTN - getting satements is just impossible
<p>I have a Fibre line from MTN but getting any statements is impossible. On MTN active thge messaage is not data ailable. You have to phone them for the MTN line. If you don't have MTN line you cannot phone 083 176. Phoning from an data line cannot be done. if you phone *** they answer and can provide technical advice but statments have to go tp MTN Active which you cannot phone from an non MTN line. I have called 808, 1555, sorry cannot phone 1761 and every month that say they will refer the request for statment to their non existent supervisor. </p> <p> </p> <p> </p> <p> </p> <p>All I want MTN is a monthly statment in my inbox. Is this to much to arrange MTN</p> <p> </p>
Good Day Octogen,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 083 1 808 and request them to resend you the statement if you are unable to retrieve them from the MTN Active website. We have also escalated the matter to the MTN Active team.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Good Day Octogen,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Customer Care on 083 1 808 and request them to resend you the statement if you are unable to retrieve them from the MTN Active website. We have also escalated the matter to the MTN Active team.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
