Mtn getting me no where

<p>On the 3 July I submitted a claim to Mtn Insurance for repairs on my cellphone. I didn't get a response and I queried about a week later, only to be informed that I would be receiving a call. I made numerous attempts to contact them telephonically and via email and all my attempts have been unsuccessful. </p> <p>Eventually I went to the East Rand Mall branch of Mtn on the 17 September and was informed they were waiting for my phone at the repair centre. I subsequently handed my phone in at the ERM branch and they sent my phone to the repair centre. </p> <p>I now received a message from the repair centre informing me of the estimated repair cost. Mtn Insurance have not been in contact with the repair centre. I have once again tried calling them and have also sent emails to once again address the problem. No response from Mtn.</p> <p>The automated message of Mtn insurance promises to collect the damaged item and deliver it after it has been repaired. This was not done. As per their email I would be receiving a call from them. I am still waiting for the call since July. </p> <p>I have also requested the assistance of the repair centre call centre. The lady placed a note on the system for someone from Mtn Insurance to call me and to authorise the claim. I am still waiting. </p> <p>I need this matter to be urgently addressed. </p>