1 reviews | Active since Jul 2016
MTN George Poor service
<p>Struggle to upgrade in George. First of all I do not know why they have landlines because Eden Meander or the George branch never seem to pick up the phone. Me and my husband can upgrade so I phoned on Sunday ask if we can upgrade the lady told me they have no stock but she will keep a S7 and A7 out when it arrives on the Tuesday and give me a call. Never received a call back from her. Phoned today they are yet again out of stock nevet kept the 2 phones out for me and my husband. She was so rude just hung up the phoned not even a apology just said we can call again on Tuesday or Thursdays. Will defnitley cancel both our contracts and move to a network that has client services because MTN has none!</p>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has been escalated to the relevant management team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***5
Best regards,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that this has been escalated to the relevant management team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***5
Best regards,
