SM
SIYABULELA M
1 reviews | Active since Jan 2015
08 Dec 2015, 16:51
MTN Generic Response here are POOR and Misleading
27 Jan 2015 I wrote to hellopeter about the bad service regarding settling and cancelling my contract with MTN. On the 5th Feb 2015 they responded and told me \The matter has been escalated to the relevant management team for urgent attention. You will be provided with the outcome. Until today NO 1 ever contacted me regarding the outcome."<br> <br> WHAT I GET AFTER THAT IS I GET BLACKLISTED AND LISTED ON ITC FOR BAD CREDIT RECORD.<br> I MEAN"
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MTN South Africa's replyOfficial
14 Dec 2015, 15:38Hello magadlelass,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you no availability. Thank you for your email and be advised that notification has been sent to credit bureau's to action payment profile update for client as requested with allocations done to correct account. The 3 account status has been removed from legal status, we require feedback from the credit controller to check for us if your name has been cleared from the Credit Bureau.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you no availability. Thank you for your email and be advised that notification has been sent to credit bureau's to action payment profile update for client as requested with allocations done to correct account. The 3 account status has been removed from legal status, we require feedback from the credit controller to check for us if your name has been cleared from the Credit Bureau.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply14 Dec 2015, 15:38
Official
Hello magadlelass,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you no availability. Thank you for your email and be advised that notification has been sent to credit bureau's to action payment profile update for client as requested with allocations done to correct account. The 3 account status has been removed from legal status, we require feedback from the credit controller to check for us if your name has been cleared from the Credit Bureau.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have tried to call you no availability. Thank you for your email and be advised that notification has been sent to credit bureau's to action payment profile update for client as requested with allocations done to correct account. The 3 account status has been removed from legal status, we require feedback from the credit controller to check for us if your name has been cleared from the Credit Bureau.
Kind Regards,
Alice van der Merwe
***