MTN General Champions vs MTN Cancellation Champions :(

My senior mom was a victim by this Sim Swap **** and it is shocking how easy it is to hack the MTN App yet it is such a struggle to report it immediately like the voice recording says when you call 135. The MTN App should not have so much accessibility option on it. I understand the OTP which helps to a certain point but still it should be for simple usage. I reported the **** to the ***** Helpline via email but calling MTN is just sad. I called the 135 number this morning and selected the Cancellations department as I could not get through to a General Customer agent. The first Cancellations lady was so helpful (apologies for not remembering her name) and said that everything looks fine, Then she put me through to a General Customer "champion" to assist me with my request... but No Hey... He was no Champion as he put me back to Cancellations. The more I told him she has a prepaid number, the more he insisted he can't help me cancel her contract. I called 135 again and selected Cancellations again. This lady dropped the call as the line was bad. Shocking! I called 135 again and a Thandile (sorry if I got the name wrong). She was another amazing agent and confirmed everything I needed to know. Then I received an SMS from MTN and panicked. I called 135 again and selected Cancellations again, the agent KYLE was another amazing agent. So although it is not easy getting hold of a General Customer Service Champion, which in my opinion is just shocking, the MTN Cancellations department got a whole bunch of Champions. Thank you MTN Cancellations TEAM for assisting an elderly lady. May you all be blessed. MTN should look into having an emergency line for after hours when people need them immediately. It should not be this difficult to call your Call Center.