1 reviews | Active since Dec 2018
MTN gave my number to someone else without any notice and I lost more than R300 airtime and minutes
I am writing directly here, because I do not want to dial a number and hold and hold and hold and hold.......
I hope this issue can be resolved very very promptly, because it is just unacceptable.
This morning when I turned on my phone, after being overseas for a month, all of my data, sms, minutes and airtime was gone. I logged into the MyMTN app and I saw I was now on a Pep contract, so MTN decided to give my number to someone else and I still had data, minutes, sms and about R300 airtime on that sim.
MTN - WHAT ARE YOU GOING TO DO ABOUT THIS?? I still used that number and now all persons phoning or whatsapping me will not be reaching me, but the other person. I will give my details to the person willing to help me. Thanks.
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter and will revert to you with feedback.
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note we are attending to this matter and will revert to you with feedback.
Kindly note the number was deactivated as there was no chargeable call for over a period of 90 days.
As per our telephonic conversation, please be advised that a credit has been passed on the number that you have provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kindly note the number was deactivated as there was no chargeable call for over a period of 90 days.
As per our telephonic conversation, please be advised that a credit has been passed on the number that you have provided.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.