MTN gave my number away

<p>I have been a customer of MTN for over 10 years. Last year I switched over to prepaid and have been actively using my phone for business purposes. Last week my number stopped working and I couldn't make or receive calls. I went into an MTN branch and was told that my number had been reassigned to someone else due to inactivity. I have been making calls and topping up regularly so this cannot be true. The staff at the branch said that they couldn't help me and were unable to resolve the situation. I find this a totally unnacceptable practice to reassign an active and loyal customer's number to someone else and then bluntly state that nothing can be done. I need my number as my business revolves around the use of this number and need MTN to action this on an urgent basis.</p>