YE
Yusuf E
1 reviews | Active since Aug 2018
30 Aug 2018, 10:00
MTN Gateway - Worst store with regard to communication -
We had taken out a new MTN Made for Me contract about 2 months ago. On the MTN Website , we notice that they offer a Data Share service. We are trying to get the service activated for the last 2 months. I have spoke to the consultant ( Gugu) at the time of taking the contract that this is what we require. We went back to store to activate. They said give it a few days. I cannot get hold of the store on their contact number and the consultant does not take my call as well. Finally sent an email to Gail ( Manager) and still no revert. I live 40 kilometers away. I cannot drive to Gateway all the time and get dumb answers. This contract is useless to me if I cannot have the Data share service activated. I thing that this Gateway store is the worst in communication.
Helpful (0)
Replies (1)0
Replies (1)YE
Yusuf E's updateReviewer Update
31 Aug 2018, 08:40Thank you for your quick revert. Whilst I appreciate the goodwill, it by no means helps with my situation on hand.
I was very clear before taking this contract that I wanted data share.
I went to three stores (MTN Gateway, MTN Toti and MTN Knowles Centre - Pinetown) and all stores told me that the data share could be activated when taking this contract.
I went to the store to activate my data share which your consultant (Gugu) did after which she advised me to wait a few days before it would be active.
I lost my free 30Gig of data as your consultant ( Gugu) did not advise me of this service/Promo.
I was not told that I would be charged for calls to landline numbers.
How can your consultants in three stores not know that data share is not possible on this specific contract? I don’t think that I should be at a disadvantage for your consultants not having adequate training. I am appalled at the service level of your stores after a contract is signed.
What I want:
1.Data Share to be activated as this for me is critical or if it cannot be activated on this contract, convert my package to another for which it can be enabled.
2.Better Service – If I call your stores, store manager, consultants or email MTN staff - I expect that they revert to me within 24-48 hours of my request
3.Better staff training – I really expect that when I ask a consultant a question they are giving me information that is correct and can be trusted.
4.My landline call costs to be covered within the minutes of my contract.
5.My 30 Gig free data to be returned to me.
I await a positive response as what I have set out is fact.
YE
Yusuf E's update31 Aug 2018, 08:40
Reviewer Update
Thank you for your quick revert. Whilst I appreciate the goodwill, it by no means helps with my situation on hand.
I was very clear before taking this contract that I wanted data share.
I went to three stores (MTN Gateway, MTN Toti and MTN Knowles Centre - Pinetown) and all stores told me that the data share could be activated when taking this contract.
I went to the store to activate my data share which your consultant (Gugu) did after which she advised me to wait a few days before it would be active.
I lost my free 30Gig of data as your consultant ( Gugu) did not advise me of this service/Promo.
I was not told that I would be charged for calls to landline numbers.
How can your consultants in three stores not know that data share is not possible on this specific contract? I don’t think that I should be at a disadvantage for your consultants not having adequate training. I am appalled at the service level of your stores after a contract is signed.
What I want:
1.Data Share to be activated as this for me is critical or if it cannot be activated on this contract, convert my package to another for which it can be enabled.
2.Better Service – If I call your stores, store manager, consultants or email MTN staff - I expect that they revert to me within 24-48 hours of my request
3.Better staff training – I really expect that when I ask a consultant a question they are giving me information that is correct and can be trusted.
4.My landline call costs to be covered within the minutes of my contract.
5.My 30 Gig free data to be returned to me.
I await a positive response as what I have set out is fact.