MTN Gateway Mall

I recently visited the MTN branch at Gateway Mall in Durban looking for uncapped internet options for my home. I came across an option and decided on it and thereafter proceeded to inform the consultant available about the option I wanted, which was around 18:00, bearing in mind the store closes at 19:00. I provided the required documents, she proceeded to check on network coverage within my area which there was and managed to get the router I was looking for. She explain payment details and explained how the first months payment would be and I paid for the same with my card in the store. After standing there waiting for her to process 45 minutes later, she informs me that the system was done and that the router was not processed. I don’t understand how we had to pay for something which was not processed yet and proceeded to refund me in cash. I then asked her to call for her manager which then she informed me that her manager is busy so she cannot come. The manager of the store is Sithembile Mngomezulu. Which manager is ‘’ too’’ busy to attend to a concerned customer? The manager then proceeded to come out in front, did not attend to me after the consultant mentioned something to her in and went back inside with the consultant. Once she was ready, she came out to the front and mentioned that she was never asked to come out until she eventually came which is not what I was told by the consultant which shows me that both these employees were being untruthful. Both employees had extremely poor attitude throughout the encounter and were unhelpful which made the process more difficult. This resulted in me having to visit another network provider to get internet for my home as I was extremely unhappy with the services I had received at MTN Gateway Mall. I look forward to some positive feedback to prevent future customers from experiencing such poor customer service.