AS
Ashraf S
1 reviews | Active since Dec 2013
18 Sept 2015, 09:51
MTN - garbled conversations and dropped calls
I am receiving poor reception from MTN. Calls started dropping and speech became garbled or mute and after a while it became EVERY SINGLE CALL. It is impossible to speak to anybody without calling back every 10-20 seconds because of this.
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Replies (1)
MTN South Africa's replyOfficial
18 Sept 2015, 11:41Hello ashrafs,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the Coverage template has been forwarded to the above mentioned email address. Kindly complete and forward accordingly.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the Coverage template has been forwarded to the above mentioned email address. Kindly complete and forward accordingly.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply18 Sept 2015, 11:41
Official
Hello ashrafs,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the Coverage template has been forwarded to the above mentioned email address. Kindly complete and forward accordingly.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the Coverage template has been forwarded to the above mentioned email address. Kindly complete and forward accordingly.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***