1 reviews | Active since May 2013
MTN gaming subscription charged from my contract without subscribing for the service!
I’ve converted my MTN contract to Pay-as-you-go today. The consultant notified me that there is a GAMEMINE subscription linked to this sim card from January 2019?? I have not subscribed to any gaming service on the MTN network! The sim was used for data only and installed in a Wifi router the past 2 years - there is no way that I gave consent for MTN to subtract R5/day for a gaming service! The MTN customer care consultant cannot supply me with a record of contract with this 'service' since (according to the consultant) this service has nothing to do with MTN YET it is billed through MTN!?? MTN kindly supply me with proof that I've subscribed to this service OR refund me for the money subtracted the last 6 months!
I have received the refund from MTN on 08.09.2019 for the subscription which was wrongfully charged to my account - thanks for your assistance in this regard HOWEVER the same amount was charged again this month after I've received confirmation from MTN that the service and my contract has been cancelled!
Kindly refund this amount and send me confirmation that the subscription and debit order has been stopped.
Nicol
I have received the refund from MTN on 08.09.2019 for the subscription which was wrongfully charged to my account - thanks for your assistance in this regard HOWEVER the same amount was charged again this month after I've received confirmation from MTN that the service and my contract has been cancelled!
Kindly refund this amount and send me confirmation that the subscription and debit order has been stopped.
Nicol
Since my previous complaint on 27 September I've not received any response from MTN:
I await your URGENT response!
Good day Dinesh
I have received the refund from MTN on 08.09.2019 for the subscription which was wrongfully charged to my account - thanks for your assistance in this regard HOWEVER the same amount was charged again this month after I've received confirmation from MTN that the service and my contract has been cancelled!
Kindly refund this amount and send me confirmation that the subscription and debit order has been stopped.
Nicol
Since my previous complaint on 27 September I've not received any response from MTN:
I await your URGENT response!
Good day Dinesh
I have received the refund from MTN on 08.09.2019 for the subscription which was wrongfully charged to my account - thanks for your assistance in this regard HOWEVER the same amount was charged again this month after I've received confirmation from MTN that the service and my contract has been cancelled!
Kindly refund this amount and send me confirmation that the subscription and debit order has been stopped.
Nicol