JM
Jason M
1 reviews | Active since Jul 2011
30 Jan 2019, 10:09
MTN Gaming+
So, this morning I woke up to two SMS'es stating that I've registered/subscribed to some sort of MTN Gamer+ service at R3.03 per day. I have not registered or subscribed to any such service. Please unsubscribe/de-register/cancel this service linked to my cellphone number immediately. What would've happened if my SMS filers blocked these SMS'es thinking it was spam? It would've then taken me quite a while to realize money is taken from my airtime without my authorization which means that money would've essentially been ****** from me due to my details being registered to a service that I most certainly did no sign up for!! This is totally unacceptable!
Helpful (0)
Replies (2)0
Replies (2)JM
Jason M's updateReviewer Update
30 Jan 2019, 10:591st SMS was:
You have been registered with MTN Gamer+. Your account is (my cell nr), and your password is (a series of numbers)
2nd SMS was: Y'ello. Thank you for subscribing to MTN Gamer+ at R3.03/day. 1st day is Free. Visit now (some web link). To cancel dail *156*111# and select manage. Call 135 for help. Ts&Cs www.mtn.co.za
JM
Jason M's update30 Jan 2019, 10:59
Reviewer Update
1st SMS was:
You have been registered with MTN Gamer+. Your account is (my cell nr), and your password is (a series of numbers)
2nd SMS was: Y'ello. Thank you for subscribing to MTN Gamer+ at R3.03/day. 1st day is Free. Visit now (some web link). To cancel dail *156*111# and select manage. Call 135 for help. Ts&Cs www.mtn.co.za
MTN South Africa's replyOfficial
31 Jan 2019, 08:10Good Day Jason
Thank you for taking time to raise your concern with MTN, please accept our apologies for any inconvenience caused.
Kindly note that the subscription has been successfully cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for taking time to raise your concern with MTN, please accept our apologies for any inconvenience caused.
Kindly note that the subscription has been successfully cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,
MTN South Africa's reply31 Jan 2019, 08:10
Official
Good Day Jason
Thank you for taking time to raise your concern with MTN, please accept our apologies for any inconvenience caused.
Kindly note that the subscription has been successfully cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for taking time to raise your concern with MTN, please accept our apologies for any inconvenience caused.
Kindly note that the subscription has been successfully cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Best regards,