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Bertram K

1 reviews | Active since Aug 2010

31 Jul 2018, 08:27

MTN Gamer Plus ****

I just received an sms from MTN Gamer Plus thanking me for joining. I have not joined up or subscribed to this service. This must be stopped today and that "service" must be stopped immediately. How many other people are being ****med in this way.

0
Replies (2)
MTN South Africa
MTN South Africa's reply31 Jul 2018, 08:34
Official

Good day Bertram,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:

Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

BK
Bertram K's update31 Jul 2018, 10:47
Reviewer Update
Thanks for the feedback but this was not a content charge. this was a third party signing up on your subscribers WITHOUT consent. The subscriber is then told to unsubscribe or pay... This doesn't sound like ethical business practice. AND this is the not concurrence of this event that I have seen. It was tried on a pay-as-you number I use on a tablet. This is not my fault as a subscriber so I should have to follow your rather condescending instructions. This is not an isolated event and I do believe that MTN is aware of the cause but are either involved or couldn't care less.