MJvV
Madelyn Jansen van Vuuren

1 reviews | Active since Oct 2019

04 Dec 2019, 15:52

MTN Gamer+ Automatic Subscription ****

I am so disgusted with MTN really sending you thank you for subscribing to some gamer **** and from a number :

*** SMS 1 : Y'ello. You have been successfully registered with username *******(my cell number) and your password is 327552. SMS 2: Y'ello. Thank you for subscribing to MTN Gamer +at R3.03/day or a lesser amount. 1st day is Free. Visit now http://bit.ly/2CYEXbK. to cancel dial *155# Call 135 fro help. Ts&cs. www.mtn.co.za

No i do not subscribe to **** really - and for MTN to do this scaly sh*t i will change my network in an instant.

You should really stop ****ing us mtn users with al your *** sms's and have an option to not get you promo **** and the you dial to cancel all subscriptions but there is no other option to NOT RECEIVE ALL YOUR SMS SH*T How can you as a provider just do this or allow this and then have the cheek to let you customers cancel services and subscriptions they never subscribed to stop sending a million smses for every time you buy airtime and data.

HOW DARE YOU???? SHAME ON YOU!!!!!!! AND I AM NOT THE ONLY VICTIM HERE!!!!!!!! GET YOUR DAMN ACT TOGETHER!!!!!!

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Dec 2019, 07:07
Official
Good day Madelyn V,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:

Q - How do I cancel a subscription?
 Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
 
 Kind regards,

Ishie.

Complaints Management Team.

Best regards,