MW
Mark W
1 reviews | Active since Jul 2014
12 Aug 2019, 13:23
MTN Gamer+ automatic subscription.
MTN Gamer+ automatic subscription.
MTN is now acting just the same as ********** WASPS. One would think they would help regulate the shortcode ********** but it seems they have joined them.
If I didn't check my SMS's (which I often don't due to the spam), I would have been paying R1,100 per year for a subscription I wasn't even aware of.
Question to MTN?
How do you explain this. I'm sure that you're going to tell me that somewhere I consented to this. Can you please provide proof to me?
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
23 Aug 2019, 14:51Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management Team
Warm Regards
Sizwe Schoeman Complaints Management Team
Best regards,
MTN South Africa's reply23 Aug 2019, 14:51
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management Team
Warm Regards
Sizwe Schoeman Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
27 Aug 2019, 10:49Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
To view or cancel any subscriptions you may dial *one-five-five#. Then select the option for canceling services.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
To view or cancel any subscriptions you may dial *one-five-five#. Then select the option for canceling services.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,
MTN South Africa's reply27 Aug 2019, 10:49
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
To view or cancel any subscriptions you may dial *one-five-five#. Then select the option for canceling services.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
To view or cancel any subscriptions you may dial *one-five-five#. Then select the option for canceling services.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Sizwe Schoeman
Complaints Management team
Best regards,