1 reviews | Active since May 2015
MTN Gamer+
Hi MTN,
I have previously notices that my airtime disappears. Noticed that there was a service called MTN Gamer+ deducting from my airtime daily. Used the *141*5# route to see what the subscription is and then stopped it. Last week it has started again, and this time I cannot see the subscription or unsubscribe.
This completely unacceptable as I am continuously being signed up for something that I do not want and then have to pay for it as well. You are effectively *****ing from me as you are taking my money without my knowledge or consent.
I would like to be unsubscribed from this service as well as any and all other possible similar services. And also I would like my money back (which I now is highly unlikely because, MTN), or proof from MTN that I indeed did subscribe to this service.
Good day Chris,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Chris,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that there are different content charges. One way of removing them is by dialing *136# and follow the MTN play option until you get to manage subscriptions. The second way to remove the said charge is by logging on to your browser from your device. I have attached the below instructions in order to remove the charge:
Q - How do I cancel a subscription?
Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device. Select the subscription and deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,