ME
Marius E
1 reviews | Active since Oct 2016
14 Oct 2016, 08:57
MTN Gamer+
<p>Hello.</p> <p>I have been receiving numerous sms'es from this MTN number + ********** 1144 stating I have subscribed to MTN Gamer+ and will be charged R2/day.</p> <p>I have done no such thing and would like to know who gave MTN permision or autorisation to add my number to that subscription?</p> <p>R12.55 has been incurred on my account as a result and I want this reversed.</p> <p>I have logged a call Ref# SNCMC ********** 8260</p> <p>MTN Kindly Respond</p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
14 Oct 2016, 13:06Good afternoon Marius
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly sms stop" to ***, the gamer subscription will be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply14 Oct 2016, 13:06
Official
Good afternoon Marius
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly sms stop" to ***, the gamer subscription will be cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
ME
Marius E's updateReviewer Update
15 Oct 2016, 09:38Hello Lungi.
Thank you for you apology.
The fact of the matter is my account is still being charged. You have only expressed your apology and did not respond to the matter of my account being charged.
Kindly respond with the action MTN will be taking to rectify the matter. As I did not give consent to be subscribed to MTN Gamer+.
Regards
Mariys
ME
Marius E's update15 Oct 2016, 09:38
Reviewer Update
Hello Lungi.
Thank you for you apology.
The fact of the matter is my account is still being charged. You have only expressed your apology and did not respond to the matter of my account being charged.
Kindly respond with the action MTN will be taking to rectify the matter. As I did not give consent to be subscribed to MTN Gamer+.
Regards
Mariys