MTN Galaria Mall Amanzimtoti - Most shocking customer service I have ever experienced.

<p>My iphone which within its warrenty had an minor issue that the microphone only picked up noise when used for Whatsapp voice messages. 6 weeks later it now cant receive calls, and I have come to a dead end with MTN Galaria. MY PHONE IS NOW UNUSBLE, and they will not do anything about it. The Manager Suneshin called me today and washed his hands of the issue.</p> <p> </p> <p> </p> <p>My phone did not even have a scratch on it as it was in a thick protective shell and screenguard since the day I purchsed. Checking in the first time the staff was incredibly rude, the lady did half the paper work and then stopper half way through the process handed it over to another staff member because she had to go on a break or something. So we had to explain the whole thing again. </p> <p> </p> <p>Three weeks later the factory called us, mentoning that our issue can not be resolved because they found a hairline crack close to the headphone jack. The issue they mentioned was bit eveb the issue we sent it in for. </p> <p> </p> <p>THEY ADMITTED THAT THE HANDSET WAS FAULTY, but because of this hariline crack they will not fix it and we need to pay R7900 for the repair. Not happy with this I wanted their detail of the person I was talking to and the repair centre. SHE WOULD NOT DISCLOSE HER NAME OR EVEN THE COMPANY SHE WORKED FOR BUT EXPECTED ME HAND OVER MY CREDIT CARD DETAILS to pay them. They even admitted that they can not even prove this hairline crack was caused by me or misuse. The call ended with the lady saying the case is closed, my phone will be sent back to the store and put the phone down on us.</p> <p> </p> <p>My phone was handed bsck to me with no feedback, and the usual dont care attitude. I decided to just live with the issue but when I put in my simcard at home, I could no longer use it. When receiving calls no sound now comes from the headset. THEY BROKE THE PHONE. I took it back and insisted to only deal with the manager Sumeshin. He listened to my story, sent one of the staff to book it in and disapeared back in his office. I had to call him back to just try figure out what they plan to do. Since then he has been beyond useless. I have had to contact himevery time for an update after being assured he will follow it up, not once has he had any resolution, or actually called me back. He clearly did not move a finger to try resolve my issue. </p> <p> </p> <p>I got a call today from Sumeshin - "The repair centre will not repair it, bacause they say there is damage on the phone" - Case closed I can take it up with factory, and SMS'ed me my reference number. </p> <p> </p> <p>I have been without a phone for 6 weeks now. My phone is now completely broken. With no customer support whatsoever. They money I will need to pay to replace my phone, not to mention the stress this has caused me will keep me determined to fight for my rights and to be treated with respect from this sorry excuse of a store. </p> <p> </p> <p>I beleive this is not an MTN owned store but a franchise. This makes no difference to me, it is MTN branded SO WHAT ARE YOU GOING TO DO MTN??????</p>