MTN further Victimises A ***** Victim Customer

I am an extremely disappointed MTN customer.<br> <br> On the 24th of October 2015. A ********** purchase using my credentials was used at an MTN branch in Sandton City. On the 4th of November 2015 I received a mail from MTN ***** and Revenue Assurance informing me that MTN conducted an internal investigation and acknowledges that indeed ***** was committed against my name.<br> <br> My subscription is R460 per month but I was billed R1447.10 for the month of November 2015 even after I was assured that would not happen. I was assured a refund in 5 working days but I reversed the whole amount after the 5 working days elapsed. MTN made no attempt to contact me.<br> <br> In December MTN billed me R1917. I was expecting a bill of R920 to cover November and December. I called MTN on the 29th December 2015 and again on the 7th, 14th, 26th,27th,28th of January 2016 but was told in every instance that they are awaiting the ***** Department to give a confirmation of refund.<br> <br> MTN billed me for January but I have still not received a refund for the December excess charge.<br> <br> I feel MTN has no intention to ever refund me. I was a victim of ***** across multiple stores in December but only MTN has further victimized me.<br>