1 reviews | Active since Jul 2016

03 Aug 2016, 06:59

Mtn full of lies

<p>I purchased a R100 airtime on the 2nd of July via cellphone banking but made a mistake and load to a wrong number. After the transaction I contacted mtn call centre.they said I should provide bank statement to prove that I bought the airtime so that they can credit it to the right number. I did email them (Dibuseng) my statement and promised me that my airtime will be credited before 24hours.now is a month and my airtime is not credited .i even spoke to a supervisor (nyamakwe if not mistaken) she also told me same lies. I also tried their twitter team but they seem to be not interested in assisting me. MTN is a company full of ***** and *********** people. </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply05 Aug 2016, 09:45
Official

Good day Liven Ntukuluwa Nwa-Dizeni Mhlari,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly note that we are unable to access your account using the cellphone number and ID number provided. May you kindly provide us with your MTN cellphone number or MTN Account number in order for us to be able access your account and investigate further.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,

Ayanda

REQ: **********

's update05 Aug 2016, 10:02
Reviewer Update

Here is the wrong number… ********** . Please credit the airtime to this number ********** .