ZA
Zak A
1 reviews | Active since Oct 2015
12 Nov 2015, 14:24
MTN Full of empty promises / Useless
So after my 1st report I received a reply from Ayanda Req: *** saying management will phone me to resolve my problem, which was on Tuesday 27 October 2015 @ 15:48. I am still waiting on a call from MTN so that they can sort my ITC out. I guess your work is very important to just go and add negative info on once ITC but work is less important when you have to go and remove your mistake. I don't think you guys even know what the hell is going on around you. SORT YOUR S#@!T OUT!!! And get my ITC sorted out ASAP. Why should I wait 11 months???
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Replies (1)
MTN South Africa's replyOfficial
14 Nov 2015, 11:46Hello Z010,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
please note that we have sent your profile to itc to be updated please contact them to check if its updated on *** .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
please note that we have sent your profile to itc to be updated please contact them to check if its updated on *** .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
MTN South Africa's reply14 Nov 2015, 11:46
Official
Hello Z010,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
please note that we have sent your profile to itc to be updated please contact them to check if its updated on *** .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
please note that we have sent your profile to itc to be updated please contact them to check if its updated on *** .
We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***