1 reviews | Active since Sept 2016
MTN ftth service failure
<p>After confirming, in writing, the data expiry date of my MTN fibre to the home package with the MTN help desk they haven't renewed the next month's data on the agreed date. Phoned the help desk, and they can't help on a Saturday morning
So miracles do happen and great customer service isn't dead
So miracles do happen and great customer service isn't dead
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the matter has been escalated to the relevant support team for urgent attention. They will investigate and revert back with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the matter has been escalated to the relevant support team for urgent attention. They will investigate and revert back with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,