1 reviews | Active since Oct 2010
MTN FTTH pathetic Service
<p>From the word go the service from MTN was awful, they never kept to any of their timelines all the way from installation to configuration. Outages take a week to get resolved on a premium service, you get some feeble excuses and never get feedback on being reimbursed for the downtime, Then when they disconnect you in error after they call and you confirm that they in fact should NOT disconnect you it takes another 4 or 5 days to get the service back. They seem very able to bill u from day 1 but the activation will take ages..</p>
Good Day Paul,
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused and for the delay in our service delivery. We are truly sad to hear that you have been not been experiencing the kind of service MTN strives to deliver to all it's clients.
Kindly note that we were unable to access your account in order to check if all is now in order as you did not provide us with your ID number, Contract Cellphone number in question and the MTN account number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:6****16
Good Day Paul,
Thank you for bringing this matter to our attention.
Please accept our apologies for any inconvenience caused and for the delay in our service delivery. We are truly sad to hear that you have been not been experiencing the kind of service MTN strives to deliver to all it's clients.
Kindly note that we were unable to access your account in order to check if all is now in order as you did not provide us with your ID number, Contract Cellphone number in question and the MTN account number.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:6****16