MTN frustrations

Website is absolutely useless. Trying to open a contract. How difficult can that be?

Well, for starters, the website doesn't list the required documents to open a contract. Google does find a result, that used to be there, but it is incomplete. Following the link or even searching on MTN's own website is a futile exercise, just wasting time.

Then I tried to open the contract online, but the web form fails in all kinds of different ways.

So I tried in-store, only for to have to return 3 days in a row, because the first time I am told, emailing the docs is not supported. So have to waste paper to print it on, just so that they can scan it in again. We live in 2023! Not in the 80s.

First day, no you can't email docs. Second day, no you also need another doc. I asked why didn't you tell me, only to be accused by the store agent that he did tell me, except I actually remember I interrupted him about the not allowed to email.

Needless to say, I am frustrated by their incompetence and processes.