1 reviews | Active since Apr 2017
MTN Frustration
<p>I upgraded my phone contract on 16/03/2017. I have still not received my handset. I tried to call the call centre for MTN direct but they referred me to the consultant who did the upgrade, Johan. I have now tried to get hold of him for a week but is unable to reach him or anyone else who can help me. It is impossible to get any service from MTN. I am already paying for the handset which I do not have. This is absolutely ridiculous. I would think that companies like MTN would focus on customer service but you can forget to get any service from MTN. I thought cell c was bad but mtn is actually worse.</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***2
I sincerely hope that this get resolved asap.
I sincerely hope that this get resolved asap.
And I am still waiting!!!!!!!
And I am still waiting!!!!!!!
This is so typical MTN. Their Complaints Management Team can not even sort the problems out.
This is so typical MTN. Their Complaints Management Team can not even sort the problems out.